FAQS

      1. What is the whole-process service guarantee system for customers?
      The platform builds a comprehensive whole-process service guarantee system for customer experience, covering pre-service publicity, in-service supervision and after-service follow-up. Pre-service, all service rules and usage specifications are fully public and transparent; in-service, real-time monitoring of service operation status ensures standardized service execution; after-service, perfect problem feedback and rights protection channels are provided to solve all kinds of experience doubts and problems for customers in one stop.
       ―― The whole system takes customer experience and rights protection as the core ――
      2. How to realize continuous service upgrading and iteration?
      Relying on daily customer experience data and real-time feedback information, the platform continuously sorts out service pain points and experience deficiencies, carries out targeted service function optimization, process simplification and rights improvement, gradually improves the overall service level, and creates a more comfortable and perfect service experience for customers.